Returns & Damages
Open RMAs
48
+12% vs last weekAwaiting review or disposition
Quarantine units
126
+5% vs last weekDamaged / hold inventory
Avg. resolution time
3.2d
-9% vs last weekMedian close-to-refund cycle
| Customer / RMA | Product | Type | Reason | Reported | Units | Status |
|---|---|---|---|---|---|---|
RMA-240892 Phoenix Baker phoenix.baker@gmail.com | Damage | Carrier damage — crushed outer box | May, 0811:02 AM | 1 | Investigating | |
RMA-240894 Demi Wilkinson demi.wilkinson@gmail.com | Damage | Leak from seal — manufacturing defect | May, 079:18 AM | 1 | Pending review | |
RMA-240896 Candice Wu candice.wu@gmail.com | Damage | Dead pixels — QC failure | May, 0610:22 AM | 1 | Restocked |