Returns & Damages
Open RMAs
48
+12% vs last weekAwaiting review or disposition
Quarantine units
126
+5% vs last weekDamaged / hold inventory
Avg. resolution time
3.2d
-9% vs last weekMedian close-to-refund cycle
| Customer / RMA | Product | Type | Reason | Reported | Units | Status |
|---|---|---|---|---|---|---|
RMA-240891 Olivia Rhye olivia.rhye@gmail.com | Return | Wrong size — customer reorder | May, 082:14 PM | 1 | Pending review | |
RMA-240893 Lana Steiner lana.steiner@gmail.com | Return | Changed mind — unused | May, 074:40 PM | 2 | Approved | |
RMA-240895 Candice Wu candice.wu@gmail.com | Return | Not as described — listing mismatch | May, 063:05 PM | 1 | Rejected | |
RMA-240897 Olivia Rhye olivia.rhye@gmail.com | Return | Duplicate order | May, 051:50 PM | 3 | Investigating |